Help with Cyrviva
Need account help or something fixed? Use the contact below when available. For suggestions and product confusion, signed-in members can share feedback in Settings.
Sign-in and email
Check spam for your Cyrviva confirmation email. If you cannot sign in, reset your password. A reset link can be used only once; request a new one if it expires.
Invitations and Circles
For an expired or revoked invitation, ask a Circle Admin to send a new one. Sign in with the email address that received the invitation. If a Circle is missing, check that you selected the right Circle in the app.
Children and teenage members
Independent Cyrviva accounts are for people age 13 or older. Children under 13 can have adult-managed Person profiles with birthdays, relationships and family history; those profiles have no password, independent email or account access. Teenagers ages 13–17 need an adult Circle Admin’s recorded parent/guardian or lawful-authority approval and participate as Members. Adult Admins manage invitations and can revoke access. When an existing Person becomes eligible, an adult can invite them to claim that profile without duplicating its history. See the full children and family privacy section (review draft).
Photos and data
If a photo upload fails, try a supported image under the size limit and a stable connection. Circle Admins can request a full Circle export in Settings. Cyrviva prepares the archive securely in the background, so you do not need to keep the browser open. Return to Settings to check its status; Cyrviva also queues a service email when the export is ready. Large Circles may have several archive parts, with structured records, original media and a manifest. Only an authorized Admin can download; private files expire 72 hours after becoming ready. Expired exports can be regenerated. Keep your own originals; hosted disaster recovery is still being verified. Account and Circle deletion options are also in Settings.
Importing your history
Circle Admins can analyze an ICS calendar, a public HTTPS calendar feed, a CSV or JSON file, a ZIP photo archive, or a selection of photos. Cyrviva shows detected Traditions, dates, and media before anything is added to your Circle. Choose Traditions, years, and dated photos; skip media to import history only. Your current Circle plan and remaining capacity are shown during review. If the selection is too large, reduce it or save the import for later. Temporary sources expire after seven days. Reusing the same source does not duplicate already imported chapters. Video files can be analyzed, but cannot yet be copied.
How much does Cyrviva cost?
Free is $0 forever, with no card or timed trial. Cyrviva Plus is $7.99/month or $69/year per Circle. Annual is the best value: about 28% less than twelve monthly payments. One subscription covers eligible Plus functionality for every member of the upgraded Circle, according to their existing permissions. Other Circles keep their own plans.
Renewal, cancellation and billing
Plus renews monthly or annually until canceled. A Circle Admin can start a subscription; its billing contact manages payments in Settings → Circle billing → Manage billing, including cancellation and changes of billing frequency. Existing billing contacts retain that access even if they leave the Circle. Applicable taxes and any change/proration are shown before confirmation. Current payment availability is shown for your Circle in Settings.
Cancellation keeps Plus through the paid period, then the Circle returns to Free. Existing Traditions, Occurrences, memories and media stay viewable, and Admin export remains available. If a Circle exceeds Free limits, additional creation/uploads can be restricted; cancellation does not automatically delete its history. For a billing error, refund request or inaccessible payment account, use the verified support route. The published Terms remain under review; no discretionary refund rule has been adopted.
Contact
Support, privacy and legal contacts
Email support is being configured for beta. Signed-in reviewers can use in-app feedback; account lockouts require a monitored support mailbox before external invitations begin.
Do not send private Circle content, invitation links or tokens, passwords, or API keys.